Business English
- Meeting people
- Coping with correspondence
- Presenting the product
- Answering the phone
- Ringing people up
- The good news and the bad news
- Answering complaints
- Reminding people of deadlines
- Presentations & follow-up questions
- Negotiating - Basics
- Negotiating in detail
- Checking the contract
- Polite dissatisfaction
- Thanks and praise